Support
Junban Desk is supported by Collaboration Services (the Marketplace partner behind the app), for both editions — Marketplace and Cloud (app.junbandesk.com).
Contact
- Support portal: confluenceservice-dev.atlassian.net/servicedesk/customer/portals
- Email: support@confluenceservice-dev.atlassian.net (creates a ticket in the same service desk)
Please tell us which edition you are using (Marketplace or Cloud) when you get in touch.
When reporting a problem, please include:
- Your Jira site URL and the JSM project key
- What you did, what you expected, and what happened instead
- A screenshot of the workspace if the issue is visual
Response expectations
Support is handled on business days (Monday–Friday). We aim to respond to new tickets within 2 business days. Security reports and outage-level problems are prioritised ahead of everything else.
Bugs and feature requests
If you are comfortable with GitHub you can file bugs and feature requests directly at github.com/thomasbergernz/junban-desk/issues. For the Marketplace / Forge edition and Cloud edition, use the support portal above.
Please still use the support portal for anything account- or site-specific.
Security vulnerabilities
Please do not report security vulnerabilities in public issues or regular support tickets. Follow the security policy and report privately via GitHub Security Advisories.